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Contact Us

Contact AquaOne Parts

Don't hesitate to Contact Us. 01530 263746 

It may be a well used expresson... but we really do mean it when we say: "Please don't hesitate to contact us", whatever your query...

Whether you need advice, if you're not sure of exactly which Aqua One Spare Part you require, or would like to place or check on the progress of an existing order, please don't hesitate to contact us. Our staff are available from 8.30am to 4.00pm weekdays and there's usually always someone available to deal with emails outside these hours.

By email, by phone, in person

If you need a quick answer on something or would like to place or chase an order please call us on 01530 263746 during our office hours (8.30am to 4.00pm). Of course you can email us 24 hours a day at support at and will always receive a timely response. You'll find us both friendly and easy to deal with and we'll aim to get any question or issue you have resolved quickly and efficiently.

Collect your order

If you'd like to collect an Aqua One product that you've ordered online, please contact us first to prevent your order being shipped. Our premises is located at Old Church Hall, Leicestershire, LE67 6JQ. Aqua One Parts is proud to be an Fishpetsreptiles company.

Our hours...

Our team are available to answer your calls from 8.30am unitl 4.00pm every week day. After 4.30pm it's usually all hands on deck in the warehouse to ensure all the days orders are despatched in timely fashion, so if you need to reach us after later in the day, please send us an email. You'll be surprised how quickly we answer.

Aqua One is all we do


Aqua One - it's all that we do.

All our staff are fishkeepers like you and we have many years experience with the Aqua One brand. In fact we are the only dedicated Aqua One retailer in the UK, so you can be assured of receiving the very best technical and product support available. We work closely with Aqua One in the UK to supply special orders of those difficult to find Aqua One spare parts.

Approved Aqua One Retailer